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Tyler Alert

Be in the Know – Sign up for Tyler Alert

Tyler Alert

Tyler Alert is one of the many notification tools that the College will use to alert students, faculty and staff of an emergency situation and of closings and delays due to inclement weather. Tyler Alert allows the College to send urgent text messages and e-mails to those who are registered in the system.

Tyler Alert is delivered by software licensed by Cooper Notification, but it is operated by staff at John Tyler Community College. With the exception of occasional test messages, those registered in the system will receive only emergency notifications and notifications about inclement weather closings and delays from the College.

This is a voluntary system, so if you would like to receive these messages, you must register. It is simple and easy to sign up, and you may register multiple devices – such as cell phones, smartphones/Blackberrys, PDAs – as well as e-mail addresses. There is no fee to register for Tyler Alert, but your carrier may charge fees for receiving messages on your wireless device. If you need technical assistance, please call 804-706-5096 or e-mail tyleralert@jtcc.edu.

Frequently Asked Questions

Who should sign up for Tyler Alert?
Any student, parent, faculty or member of the staff who wishes to immediately be informed of an emergency situation or inclement weather closing and delay at John Tyler Community College.

When will Tyler Alert be used?
Tyler Alert will be used if College administration, College security or local authorities determine an immediate threat, or any time an urgent need arises that requires the College community to take quick action, such as a tornado warning, bomb threat or hazmat spill. Tyler Alert also will be used for notification of schedule changes due to inclement weather.

Is Tyler Alert the only notification system used by the John Tyler Community College?
The College will use several communication methods to notify students, faculty and staff of an emergency situation and of inclement weather closings and delays. Tyler Alert is but one of them. Other methods of notification include: student e-mail, the College web site, Facebook, Twitter, employee e-mail, employee voicemail, the public address system, electronic bulletin boards, fire alarms, security officers, area emergency coordinators, indoor security call boxes, and media outlets.

How will I know I’m receiving a message from Tyler Alert?
Tyler Alert messages will appear with a message number followed by the phrase alert.jtcc.edu. (For example: alrt20@alert.jtcc.edu.)

Will I receive duplicate messages?
No, but you may receive messages that seem similar to earlier notifications. You should always read any messages sent through Tyler Alert to make sure you are not receiving a message updating the situation. Alert numbers will be assigned to each new message as a way of helping you to identify the latest alerts.

I attend classes or work at more than one John Tyler Community College location. What do I need to do to make sure I receive Tyler Alert messages for both campuses and for the College’s off-campus sites?
Tyler Alert messages are sent to all users, regardless of which campus or site they select during the Tyler Alert registration process. That’s because so many John Tyler Community College faculty, staff and students spend time at both campuses and at the College’s other sites.

Will Tyler Alert be tested?
Yes. In order to ensure the system is working properly, Tyler Alert will be tested at least once a semester. All messages sent out as part of these exercises will clearly state that they are part of a test.

I subscribed to Tyler Alert, but I did not receive the alert. What happened?
If you know that an alert has been sent out, but you did not receive it, you should check the following:

  • Check your account information in Tyler Alert to make sure it is accurate.
  • Make sure your SPAM filter did not block the message.
  • Check with your wireless carrier to make sure it is not experiencing network issues.

Does John Tyler Community College update my information when it’s wrong?
John Tyler Community College will not verify the accuracy of the data you enter into Tyler Alert. It is your responsibility to make sure all information entered into the system is accurate.

How is my contact information updated in Tyler Alert?
Each subscriber is responsible for updating his/her information in the Tyler Alert system. When you register for Tyler Alert, you will be asked to create a password for your account. You may go back into your account at any time to add devices, update phone numbers and e-mail addresses, or unsubscribe.

What if I no longer want to receive alerts?
You may unsubscribe from Tyler Alert at any time. If you decide you no longer want to participate in the notification system, you may go into your account on the Tyler Alert web site, and remove your information.

How many devices may I register?
Tyler Alert allows you to register multiple wireless devices and e-mail addresses.

Is there a cost?
There is no fee to register for Tyler Alert, but your carrier may charge a fee for receiving messages on your wireless device.

Will my contact information be shared with anyone?
No. The information you enter into the Tyler Alert system will only be used by John Tyler Community College.

Who do I contact for Tyler Alert technical assistance?
If you need assistance with Tyler Alert, call 804-706-5096 or send an e-mail to tyleralert@jtcc.edu.

Additional Resources

College Closing Policy
College Preparedness and Emergency Guide

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