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Help Request Form
(information in red is required)
REQUESTOR INFORMATION
Full Name
Username or EmplID
Last 4 Digits of SSN
Date of Birth (MM DD YY)
Daytime Phone Number ext. (please include area code)
VCCS E-mail Address (if known)
If you do not know your VCCS e-mail account, instructions will be sent to you to obtain this information. All correspondence between the College and students will be via the VCCS e-mail account.
JTCC E-mail Address
(employees only)
Alternate E-mail Address
Please select the appropriate assistance required and your request will be sent to the applicable College Help Desk:

STUDENT ASSISTANCE:
Web Application Information (Applying to John Tyler Community College)
Payment Information
Financial Aid Information
STUDENT Password Reset
Enrollment Assistance (term activation, course enrollment, etc.)
Other

FACULTY AND STAFF ASSISTANCE:
EMPLOYEE Password Reset
Faculty Assistance (instructor/advisor setup, entering grades, tutorials)

Description of problem:

Please provide as much information as possible: (for example, describe the error message you receive, indicate if you are experiencing technical problems, indicate if you need tutorial assistance, etc.).
NOTE: Before sending this request - have you provided an e-mail address in at least one of the fields above? Doing so is not required, but may enable us to respond to your request more quickly.
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