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Help Request Form
(information in red is required)
Full Name
Username or EmplID
Last 4 Digits of SSN
Date of Birth (MM DD YY)
Daytime Phone Number ext. (please include area code)
VCCS E-mail Address (if known)
If you do not know your VCCS e-mail account, instructions will be sent to you to obtain this information. All correspondence between the College and students will be via the VCCS e-mail account.
JTCC E-mail Address
(employees only)
Alternate E-mail Address
Please select the appropriate assistance required and your request will be sent to the applicable College Help Desk:

Web Application Information (Applying to John Tyler Community College)
Payment Information
Financial Aid Information
STUDENT Password Reset
Enrollment Assistance (term activation, course enrollment, etc.)

EMPLOYEE Password Reset
Faculty Assistance (instructor/advisor setup, entering grades, tutorials)

Description of problem:

Please provide as much information as possible: (for example, describe the error message you receive, indicate if you are experiencing technical problems, indicate if you need tutorial assistance, etc.).
NOTE: Before sending this request - have you provided an e-mail address in at least one of the fields above? Doing so is not required, but may enable us to respond to your request more quickly.

Please enter the letters above.