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FAQs about Center for Teaching and Learning

Where can I receive help with Blackboard, student e-mail (Gmail) accounts and other instructional technologies?

Students receive assistance with Blackboard or their student e-mail accounts by filling out the help request form at or by calling 804-594-1620 during regular business hours. Blackboard tutorials can be found in the Help & Support button in every course menu or at

Faculty receive technical support by emailing The Office has created a website where information regarding group or individualized training sessions and/or instructional assistance can be found.

I registered and paid for my courses, why can’t I see them in Blackboard or login to Blackboard?
Instructors may choose to not make a course available until the first day of classes. Contact your instructor for information regarding a particular course.

Where can I find the schedule for online and hybrid courses?
John Tyler:, select ‘virtual’ for the location.

VCCS-wide:, choose to search and browse distance learning courses.

Where can I find information on the Testing Center?
Specific information on distance education testing is available on the John Tyler web site.

Still need help?
Check out for tutorials and more information
Submit a Bb and E-mail Help Form
Contact us at or 804-594-1620


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