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Remote Learning Resources

Academic Support

Technology Resources

Canvas Help
If you need a Canvas refresher, you may access training tutorials.

If you are locked out of your Canvas course, please reach out to the MyTyler Helpdesk at mytylerhelpdesk@jtcc.edu.

If you are having technical problems with Canvas, please call the Canvas 24-hour Student Support hotline at 877-875-8359 or chat with a Canvas support technician. You may also search the Canvas Guides.  

Zoom Help
Zoom tutorials are here to help.

Zoom may also be used for advising, meetings with faculty, etc.

Microsoft Office Products Downloads: https://resources.vccs.edu/microsoft-office  

Internet Access
Students may access Tyler’s Wi-Fi from the campus parking lots. Several major internet service providers are offering support to students and families who need an internet connection to continue their education:  

Comcast COVID-19 response

 Charter Free Internet offer for 2 months

 AT&T COVID-19 response

Verizon COVID-19 response

Sprint COVID-19 response

T-Mobile COVID-19 response

Respondus Lockdown Browser
If your teacher gives a test using Respondus Lockdown Browser, this web site may be a good resource for you.

Library
The library offers digital resources and staff is available to provide research support virtually. Visit our reference guide to learn more about how to utilize the library during this time.
library@jtcc.edu
804-706-5195 or 804-594-152
Zoom Room Reference staffed 9 a.m.­–5 p.m. https://vccs.zoom.us/j/657744890
Ask-A-Librarian staffed 24/7: https://library.jtcc.edu/research-help/ask-a-librarian

Currently enrolled students may request to borrow technology (laptops, calculators, web cameras, etc.) from the Library. Technology loans are subject to the availability of the device being requested. For everyone’s safety, a contactless pick-up and return process has been put in place. To make a request, students must complete an online form

Tutoring
The Academic Resource Center (ARC) is ready to help through our new virtual tutoring via Zoom. Hours of availability are listed on the tutoring website. We can continue to help with your course work, getting into Canvas, and setting up Zoom. Feel free to call us at 804-594-1542 or simply email us at arc@jtcc.edu. Our tutors are here for you, we got this!

Advising
Providing guidance to students in choosing a major, selecting classes to advance in their degree plan, and planning their career path.
advising@jtcc.edu
804-706-5224 (Chester); 804-594-1558 (Midlothian)
Navigate: make a virtual appointment with any advising center advisor. Faculty advisors will also be setting their advising appointment schedule in Navigate soon.

Disability Support Services
Offering support to students including testing and instructional accommodations.
804-706-5165 (Chester); 804-594-1561 (Midlothian)


Student Services

Admissions and Records (A&R)
Providing assistance with registration, transcript requests, and graduation requirements.

Bookstore
Providing remote services and online ordering of course materials and textbooks.  

Career Services
Offering virtual career advising and support, especially for students who have recently lost their jobs, or who are graduating in May.

Emergency Fund
Our Student Emergency Fund assists Tyler students who are facing a short-term financial emergency.

Financial Aid
Available to answer questions and support students in navigating the financial aid process.

Military and Veterans Education Office
Assisting Tyler students in navigating their available military and veteran educational benefits.
veterans@jtcc.edu
804-706-5213

MyTyler Helpdesk
Having trouble accessing your myTyler account? The Helpdesk can assist.

New Student Orientation
The college offers its New Student Orientation online. During the session, students will receive information about resources that can help them succeed, career services, transfer options after Tyler, student life, paying for college and more.

Scholarships
Tyler’s Foundation offers a variety of scholarships specifically for Tyler students. Apply by April 30.

Testing Centers
The testing centers are closed, and your instructors will provide specific guidance for course tests. However, we have staff available to help with any of your testing needs or questions such as how to download and install Respondus.
Phone: (804) 594-1555
Email: testing@jtcc.edu.

Virtual Information Session 
Prospective students who would like to learn more about Tyler are invited to attend a Virtual Information Session. These sessions are held three times a week. One-on-one sessions with an outreach coordinator may also be scheduled.


Stay Connected

Be sure to follow Tyler on social media to keep up with our latest updates. The Office of Student Activities also maintains a Facebook group for students to stay connected with each other.

Tyler Facebook Page
Tyler Instagram  
Tyler Twitter
Tyler LinkedIn

Facebook Student Activities Group
SGA Instagram


Commonly Asked Questions

Can students come to campus?
For the health and well-being of our campus community, as of Monday, March 23, the college’s campuses are closed to the public, including students and visitors. Tyler’s classes and services are being offered remotely. College Wi-Fi is available to students in the parking lots.

What if I don’t have access to a device (computer, tablet) and need one for my class?
Currently enrolled Tyler students may request to borrow technology, including laptops and web cameras, from the Library. Students must make these requests by completing an online form. Please note: The ability to honor these requests is subject to the availability of the equipment. 

What if I cannot participate in classes due to illness?
Please alert your instructor immediately if, due to illness, you cannot participate in your class. It is very important to communicate with your instructors if you must miss class or an assignment for any reason.

What about classes that have a clinical, hands-on component, and/or lab?
Your faculty will contactt you to explain the next steps for your course. We are doing all we can to ensure you can achieve the learning outcomes for your course and understand some components will be more challenging.

What about planned campus events?
All in-person student events and activities are cancelled or postponed until further notice. Follow us on social media to participate in online/virtual activities. 

I heard commencement was postponed. Does that mean students won’t graduate this spring?
Tyler’s May 8 Commencement Ceremony has been cancelled, and graduates who are part of the Class of 2020 will be invited to participate in Tyler's next Commencement Ceremony. However, students who were anticipating graduating at the end of the Spring 2020 semester and who satisfactorily complete the requirements for their major will still graduate. The Admissions and Records Office will be in touch with graduates about their diplomas once they are available.

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