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SSDL Frequently Asked Questions

What is SSDL?
Shared Services Distance Learning (SSDL) courses are JTCC courses offered in partnership with Northern Virginia Community College (NOVA). These courses allow students to earn JTCC credit while taking an online course with a NOVA instructor, as well as use the JTCC Testing Centers to take proctored tests for their SSDL courses. SSDL allows JTCC to offer students unique and specialized courses, such as Biotechnology, Chinese, Meteorology, Russian, and more.

How do I register for an SSDL course?
Before you can register for SSDL courses, you'll need to apply to Tyler online at www.jtcc.edu/admissions. All SSDL classes will be listed with a section number that begins with NV (i.e. CHI 101 NV1B) in the schedule of classes. Log into the myTyler portal, and complete the online registration process.

What is the registration deadline?
The last day to register for a SSDL class is 11:59 p.m. on the evening before class is scheduled to begin. There are no late registrations.

Can I enroll in a class that is full?
NOVA has determined the maximum number of students that an instructor can successfully work with. Once that number has been reached, no additional students will be added to the class, and no overrides will be granted.

When must I pay for my classes?
You must pay all tuition and fees by the deadline outlined on www.jtcc.edu/tuition

An 'e-rate' is charged for SSDL courses and final charges are based on student residency. Visit the www.jtcc.edu/pay-for-tyler/tuition-and-fees/ for details concerning JTCC payment procedures and tuition policies.

Where do I purchase or rent my books and materials?
We recommend that you purchase textbooks before the start of classes. Take a copy of your class schedule to the Bookstore, or order online at www.johntylershop.com .

Using financial aid? You'll need to purchase books and materials during certain time periods. You'll need a photo ID and student ID number for your financial aid purchase.

How do I start the course once I am registered?
Your course will show in Canvas on the first day of class. If a course is being modified, you may need to wait until the end of the first day of class before it appears in your Canvas. Contact thowell@jtcc.edu if you have questions or problems.

Why have I been dropped from my SSDL course?
Most often, students are dropped because of non-payment of all tuition and fees by the deadline. If you have questions about a dropped class, contact thowell@jtcc.edu for more information.

Will I be notified if a class is cancelled?
When a class is cancelled, students will receive an e-mail through their VCCS e-mail account in myTyler.

What is required of students enrolled in SSDL classes?
Students enrolled in SSDL courses must log into the Canvas course via myTyler and complete the first assignment by the due date to avoid being administratively withdrawn without a tuition refund. If you have questions concerning an administrative withdrawal or believe that you have been dropped in error, contact your instructor.

What is my start date?
Your start date is the official start date for the course and all other dates are based on it. For SSDL courses, this date does not necessarily correspond to campus start dates. The course beginning and ending dates show up in the schedule of classes.

What are the important dates for my course?
SSDL courses do not necessarily follow JTCC academic calendar, and it is your responsibility to track important dates for your SSDL course. The important dates for your SSDL course are:

  • Start Date - This is your official start date; all other dates are based on it. Your course start date does not necessarily correspond to campus course dates. You are expected to meet a schedule for submission of your work, so you need to buy your course materials and start on time.
  • First Assignment Due Date - Students must log into their Canvas course site by this date and complete the first assignment to avoid being administratively withdrawn without a tuition refund.
  • Last Refund Date - This is the last date on which you can drop your course and receive a refund of your tuition. This is also the last date on which you can drop your course and add another course without paying additional tuition. Refer to "Important Dates" schedule provided by JTCC Liaison.
  • Last Date for Withdrawal - This is the last date on which you can withdraw from this course without grade penalty. You will receive a grade of "W." Instructors also have the option of withdrawing (without refund) students who are not meeting course progress requirements by the Last Withdrawal Date. However, students who expect a W are responsible for withdrawing themselves before the last withdrawal date.
  • End Date - All assignments and examinations should be completed by this date.

Check with your JTCC SSDL Liaison if you have not received an e-mail with key SSDL dates.

How can I drop an SSDL class?
You can drop your class via myTyler. If you wish to drop a class that you are auditing it must be processed by the Admissions and Records Office. No refunds will be granted after the first 15 percent of the semester. SSDL students who want to audit a class need to fill out a special form. Please contact Tracey Howell at thowell@jtcc.edu for the form.

How can I withdraw from an SSDL class?
Students may withdraw from classes without academic penalty through the first 60 percent of the semester or term. Once again, it is your responsibility to use the dates sent by the JTCC liaison to determine this date and meet the necessary deadline. If you wish to withdraw from a class, you should complete a Registration/Schedule Change Form. After all information on the form is complete, submit the form in person or by fax to the Admission and Records Office by the deadline. Fax numbers for the Chester and Midlothian Admissions Offices are 804-796-4362 and 804-594-1543. Students may also send an e-mail from their VCCS email account to admissionsandrecords@jtcc.edu, providing their name, student ID# and class information, including course number and section. Students cannot withdraw from classes online in myTyler.

Where do I take my Proctored Exams?
Students who sign up for SSDL courses through John Tyler will take their proctored exams at the JTCC Testing Center at either Chester or Midlothian Campus. Students who wish to take their exams at another VA community college or approved site, will need to contact the JTCC Liaison.

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