Payment Plan

I am adding a class, do I need to go back online and complete another agreement?

No. If you complete another agreement, you will be assessed another enrollment fee.

Contact Nelnet at 1-800-609-8056 to inform them that you have added/dropped a class and need to have your Nelnet agreement adjusted. Nelnet will contact the Tyler Financial Services Office to notify them of your updated payment plan. 

I dropped all my classes and already paid a down payment. When do I get my money back and when will my agreement be terminated?

Refunds are processed by the Financial Services Office, and students will be notified through the Student Information Center when their refund is in progress. It is your responsibility to contact the college and verify that your classes are dropped and that this information is reflected on your Nelnet agreement. Remember that the initial processing fee paid to Nelnet is non-refundable.

I have changed my bank account and address. What should I do?

You need to call Nelnet directly at 1-800-609-8056 to advise them any time you change your bank account, address, e-mail address, or phone number.

I need to change my payment date. Can you help me?

Payment dates are strictly on the 16th of the month, unless the 16th falls on a weekend or holiday. If the 20th should fall on a weekend or holiday, your payment will be attempted the following business day.

I want to change from a checking account to a credit card. What do I need to do?

If there are still payment options available through the payment plan, you will need to go back online and complete a new agreement. It is important to remember to call Nelnet at 1-800-609-8056 to terminate your current agreement. You will create a new agreement for the amount you owe. You will be assessed another non-refundable enrollment fee, as well as a fee for using a credit card. Please remember you may also have to pay an immediate down payment as well.

Is there a way for me to review my agreement online to make sure the proper adjustment has been made?

Yes, when you receive your Nelnet agreement confirmation letter, there is information regarding how to register online and view your account.

How soon is my down payment due?

Your down payment is due immediately. Please be sure the funds are available in your bank account when you enroll in Nelnet.

I registered for the payment plan but decided to pay the college in full. Can I stop my down payment?

No. The down payment is immediate, and Nelnet has no ability to stop the payment. Once you have paid the college in full, we will be more than happy to terminate your agreement, minus the non-refundable enrollment fee.

I didn't realize I was short of funds in my account, and there will not be enough money in my account for the down payment. What will happen?

If your down payment should return due to lack of funds, stop payment, or inaccurate banking account information, your agreement will be terminated. If an accurate e-mail address is provided, you will receive notification from Nelnet on what steps to follow.

I don't have a checking account, savings account or a credit card. Can I still enroll in the program?

No, you will need to open an account at a financial institution in order to enroll.

When does my enrollment fee come out of my checking account?

The Nelnet enrollment fee is automatically deducted or charged to your account along with your down payment when you initially set up your agreement.

What will happen if I don't have enough money in my account for the enrollment fee?

If your enrollment fee should return due to lack of funds, stop payment, or inaccurate banking account information, your agreement will be terminated. If an accurate e-mail address is provided, you will receive notification from Nelnet on what steps to follow.

How will you protect my confidential information?

Nelnet ensures that all information is kept confidential by encrypting all data using the latest in technology.

I didn't have enough money in my account for the first payment, what will happen?

You will receive notification from Nelnet on how the missed payment will be handled. If you missed your first payment, it will be reattempted on your next scheduled installment date. Nelnet will charge a $30 missed payment/non-sufficient funds fee to your account the day after the re-attempt of your tuition payment. Please be aware that your banking institution may also charge an additional fee.

Why was I dropped from the Nelnet plan?

If Nelnet notified you that you were no longer on the Nelnet plan, it was because you were not current on one of the following items: tuition payments, enrollment fee, or missed payment fees. You must be current on all items or you may be dropped from the program.

My financial aid has come in; will TMS automatically adjust my plan?

No. Nelnet does not receive notification of your financial aid award. You will need to call Nelnet at 1-800-609-8056 and notify them of your financial aid amount. Nelnet will confirm the change with the Financial Services Office.

I have over-paid on my Nelnet plan. When will Nelnet send my refund?

All refunds will be issued by the college. Refunds will not be issued until 30 days from the last day of add/drop.

Will my financial aid award be affected by enrolling in this program?

No. Initial financial aid awards that are made prior to the end of the add/drop period for each class session are based on projected full-time (12 credits or higher) enrollment. After that time, your award amounts will vary based on the number of classes you are actually registered for and will be reduced accordingly if you are not a full-time student.