Student Information Center
John Tyler Community College is currently helping new and current students prepare and register for fall semester classes. All student services continue to be offered remotely, and new and current students are encouraged to access these services from off campus. Starting August 10, John Tyler Community College will begin providing limited on-campus assistance for students who are unable to access services remotely.
Remote Assistance with the myTyler Portal
Remote support via email and phone (804-796-4000) will be available Monday through Thursday from 8 am–7 pm and Friday from 8 am–5 pm.
Whether you are a prospective, current or former student of John Tyler Community College, the Student Information Center is here to help you.
We are the central source for general information and referrals to appropriate offices for key services like registration, advisement, testing, financial aid and admissions.
Reach the Student Information Center at 804-796-4000, 800-552-3490, or 804-796-4197 (TDD).
MyTyler Help Desk
Student Information Center staff also assist you with logging into and using important web services, such as the myTyler Portal.
For help with myTyler, students can:
- visit the Student Information Center for in-person assistance
- view myTyler tutorials online,
- e-mail firstname.lastname@example.org, or
- complete a myTyler help request form.
Learn more at www.jtcc.edu/mytyler.
Hours and locations are:
Moyar Hall, Room M107e
13101 Jefferson Davis Highway
Chester, Virginia 23831
myTyler HelpDesk Phone: 804-796-4000
Monday: 8:00 a.m. – 5:00 p.m.
Tuesday – Friday: 8:00 a.m. – 5:00 p.m.
Administration Building, Room B107b
800 Charter Colony Parkway
Midlothian, VA 23114
myTyler HelpDesk Phone: 804-706-5096
Monday – Wednesday: 8:00 a.m. – 5:00 p.m.
Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 5:00 p.m.
24/7 Financial Aid and Student Account Support Center
Tyler has a 24/7 Financial Aid and Student Accounts Support Center to help with financial aid and payment information.
- Call 1-855-874-6684.
- Visit mysupport.jtcc.edu.